What Flushing Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Flushing since 1984, and we’ve learned that the best advertising is a homeowner who actually watched us work, saw the photos from their own flue, and got a bill that matched the estimate. Reviews aren’t something we chase; they’re what happens when you show up on time, explain what you found, and stand behind it. Here’s what neighbors around Flushing are saying after calling (516) 206-6672.
Recent Reviews
“I’d been putting off a chimney sweep for two years because the last company in Flushing tried to sell me a liner I didn’t need. Russell ran the camera, showed me the footage on his tablet, and pointed out exactly where the creosote had built up. The sweep took about ninety minutes. He also spotted a cracked crown that was letting water in near the Bowne Street side of our roof. Fixed it the same visit. Photos I could see, a plain-English verdict. That’s exactly what happened.”
- Marcy S., Bowne Park, Flushing
“We bought a 1940s Tudor near Kissena Park and the fireplace smelled like a campfire even when it wasn’t lit. Called Hearthstone on a Saturday morning, got a live person, not a menu. Technician arrived Tuesday, ran a Level-2 inspection, and found a partially collapsed clay liner with a bird’s nest lodged above the smoke shelf. They cleared it, swept the flue, and installed a Gelco cap while they were up there. Most of the job done in a single visit. No surprises on the bill. The smell was gone that evening.”
- David Y., Kissena Park, Flushing
“My mother-in-law’s chimney in Flushing hadn’t been touched since the nineties. I was bracing for bad news. Russell found heavy glazed creosote, which is a real fire hazard, but the liner itself was still sound. He could have pushed a full relining and I wouldn’t have known better. Instead, he did a thorough sweep, showed me the before-and-after camera images, and said we’d revisit the liner in five years. That’s a square deal. She’s got the $89 Seasonal Tune-Up scheduled for next fall.”
- Kurt R., Murray Hill, Flushing
“We had water staining on the ceiling below our chimney chase after that heavy rain in March. Two other companies gave me estimates over the phone for ‘probably a crown rebuild.’ Hearthstone came out, used the camera to trace the leak to a failed chimney cap on the Flushing side of the structure, not the crown at all. Replaced the cap with a Copperfield unit, sealed the flashing, and the estimate matched the invoice to the dollar. The 90-Day Done Right Promise means something when they actually document what they found.”
- Allen Y., Willets Point area, Flushing
“I’m a veteran and the 5% discount is nice, but I’d pay full price for this level of transparency. Our chimney sweep in Flushing revealed a deteriorating mortar joint in the smoke chamber. Russell explained it wasn’t urgent, showed me the thermal image and the camera footage, and said we could address it this season or next. No pressure. We scheduled the HeatShield repair for two weeks later. Done right, and they stand behind it. The paperwork was in writing before they left.”
- Kurt R., Auburndale, Flushing
“The previous owners of our Flushing home had ‘cleaned’ the chimney themselves with one of those store-bought logs. Russell found the stuff caked onto the flue tiles, actually increasing the fire risk. He had to use rotary whips to break it loose, then ran the camera three times to confirm the flue was clear. Took longer than a standard sweep, but the upfront pricing held. He even explained why those logs are a bad idea for older Queens chimneys with offset flues. I’ve already recommended him to our neighbor on the block.”
- David Y., Flushing Heights
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company plans to be in Flushing for another thirty years and acts accordingly. Every technician is background-checked and uniformed. Every call to (516) 206-6672 is answered by a live person, 24 hours a day, 7 days a week. Every Level-2 inspection ends with photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes.
The 90-Day Done Right Promise governs everything we do. In writing, no arguing. If it’s not right, we come back. That’s the Keystone Standard: Krafted right, Every time, Your home first, Standing behind it. We’ll be there when we say. The number on the estimate is the number on the invoice.
Whether you’re in Bowne Park, Kissena Park, Murray Hill, or anywhere across Flushing, we’ll give you the same straight account Russell would want if he were hiring someone to work on his own chimney. Call (516) 206-6672 for an appointment or a free second opinion on any written estimate you’ve already received.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Flushing since 1984.