Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work in Flushing, we mean it in writing. Our 90-Day Done Right Promise isn’t a handshake or a maybe - it’s a signed commitment that if anything we do isn’t right, we come back and make it right. No paperwork to file, no arguments about what went wrong, no runaround. We’ve been serving Flushing and the surrounding Queens communities for over 42 years, and we plan to be here for thirty more. A company with that horizon doesn’t cut corners or disappear when problems show up. Every sweep, repair, liner installation, and cap replacement we complete carries this guarantee because our reputation in Flushing was built one job at a time, starting back in 1984.

Call (516) 206-6672

What’s Covered

• Workmanship guarantee. Every chimney sweep, repair, and rebuild we perform in Flushing is covered by our 90-Day Done Right Promise - if our work fails to perform as intended, we return and correct it at no charge.
• Professional-grade parts and materials. We install only name-brand components from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes that fail early or fit poorly in Flushing’s freeze-thaw climate.
• Job-site cleanup. Our technicians lay protective coverings, use HEPA-filtered vacuums, and leave your Flushing home as clean as we found it - guaranteed, or we return to finish what we missed.
• On-time arrival commitment. We’ll be there when we say. If our schedule shifts, you’ll hear from a live person, not a text bot, with a real ETA and the reason for the delay.
• Honest, upfront pricing. The number on your estimate is the number on your invoice. No surprises, no add-ons discovered mid-job, no “while we’re here” pressure. A square deal: no surprises on the bill.

Our Satisfaction Promise

If you’re not satisfied with our work in Flushing, we want to know - and we want to fix it. Here’s how our make-it-right process works.

Call us at (516) 206-6672. A live person answers 24 hours a day, 7 days a week, every day of the year. Describe what happened. We’ll schedule a return visit, usually within 48 hours for Flushing addresses, and send the same technician or crew lead who knows your job. They’ll assess the issue, explain what went wrong in plain English, and correct it on the spot if possible. If materials need reordering, we’ll expedite them and return as soon as they arrive. You don’t fill out claim forms or wait for a manager to call back. The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines, our owner, put this in writing because he got tired of watching other trades treat guarantees like marketing fluff. In Flushing, your word still matters. So does ours.

Licensed & Insured Backing

Our 90-Day Done Right Promise only works because there’s real substance behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - property damage, technician injury, a rare but serious structural issue - there’s coverage in place that protects your Flushing home and your finances. Licensing isn’t decorative paperwork in Queens; it means we’ve met New York’s requirements for chimney and fireplace work, including knowledge of local building codes that affect everything from liner sizing to clearances in Flushing’s mix of pre-war brick homes and newer construction. Insurance means if a ladder slips or a tool damages your roof, you’re not negotiating with our personal checking account. Bonding adds another layer for contract performance. These credentials are the guarantee behind the guarantee. We’ve maintained them without lapse since 1984 because Russell Haines won’t send a technician into your home unless every protection is current and verifiable. When you hire Hearthstone Chimney Co. in Flushing, you’re not gambling on a flyer or a weekend handyman. You’re hiring a company that plans to be here long enough to honor every promise we make.

What “No Arguing” Actually Means

We’ve heard the stories from Flushing homeowners. The contractor who blames the manufacturer. The company that “needs to check with the office” and never calls back. The estimate that somehow doesn’t cover what the crew actually encountered. Our 90-Day Done Right Promise was designed specifically to end those games.

“No arguing” means no debates about whether the problem is “normal wear.” No shifting responsibility to the DuraFlex liner or HeatShield coating we installed. No claiming you “misunderstood” the scope. If our work isn’t performing as it should, we come back. Period. The only question we’ll ask is when you’re available.

This applies across all our services in Flushing: chimney cleaning and sweeping, chimney repair, fireplace services, chimney cap and crown work, and chimney liner installation and rebuilds. The same guarantee covers your $89 seasonal tune-up and your full liner replacement. Done right - and we stand behind it.

How Our Guarantee Compares to Typical Chimney Warranties

Most Flushing homeowners have encountered one of three scenarios with other chimney companies. One: no written guarantee at all, just verbal assurances that evaporate when problems arise. Two: a limited warranty that covers “defects in materials” but excludes labor, meaning you pay twice for installation if the part fails. Three: a workmanship warranty with so many exclusions - acts of God, “improper maintenance,” normal settling - that it’s nearly impossible to claim.

Our 90-Day Done Right Promise is different. It covers workmanship and materials together. It has no deductible, no proration, no “original purchaser only” clause that voids when you sell your Flushing home. The clock starts when we finish, not when you first notice the problem. And the remedy is simple: we return and fix it. No store credit, no partial refund, no sending you to the manufacturer with a receipt you can’t find.

We can offer this because we’re selective about what we install and meticulous about how we install it. Our Level-2 camera inspections catch problems before they become callbacks. Our background-checked, uniformed technicians are trained on each brand we carry. Most jobs are completed in a single visit because we’ve seen virtually every chimney configuration in Flushing over four decades and come prepared.

Your Part in the Guarantee

A guarantee is a two-way commitment. To keep your 90-Day Done Right Promise valid, we ask three things of Flushing homeowners. First, allow us to complete the full inspection and documentation we recommend - the camera photos, the written verdict, the condition report. These protect both of us if questions arise later. Second, operate your fireplace and chimney within manufacturer guidelines; burning pressure-treated lumber or running a damaged appliance voids coverage because the damage becomes predictable, not our workmanship failure. Third, notify us promptly if something seems off. A small draft issue in October is easier to resolve than a water-damaged flue in March.

We’re not looking for loopholes. We’ve honored this guarantee for homeowners who called three years after a sale because they finally read their paperwork and realized a cap we’d installed wasn’t performing. That’s rare, but it happened, and we handled it the same way: live person on the phone, technician dispatched, problem solved. In Flushing, we do business as if we’ll see you at the grocery store next week. Because we probably will.

Ready to Schedule Guaranteed Work in Flushing?

Every estimate we provide in Flushing includes a written summary of your 90-Day Done Right Promise. Review it, ask questions, compare it to what other chimney companies offer. We’re confident you’ll see the difference between a guarantee designed to be used and one designed to be marketed.

Call (516) 206-6672 any time - day, night, weekend, holiday. A live person will answer, schedule your appointment, and confirm your pricing upfront. Ask about our current offers: $50 off any repair over $250, free second opinions on written estimates from other companies, our $89 seasonal tune-up, and our permanent 5% senior and veteran discount.

Done right - and we stand behind it. That’s not a slogan in Flushing. It’s how Russell Haines has run Hearthstone Chimney Co. since 1984, and how we’ll keep running it for the next thirty years.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Flushing since 1984.